Shipping/Delivery

  • All item(s) are carefully inspected and packed by us before they are shipped to you. This ensures that all item(s) received are correct and in mint condition.
  • Once the item(s) are left with the courier, we no longer have control over how the shipment is handled. As such, we cannot be held responsible for their delivery practices and the condition of your item(s).
  • If your item(s) appears to be damaged due to reasons other than courier issue, please contact us via email with detailed pictures of the item and a picture of the shipping by box and we will process an insurance claim to resolve your issue as soon as possible.
  • All damaged claims MUST be reported within 7 days after you received your item(s). We encourage that you check your items as soon as you receive them. We will NOT be able to honour claims after the 7 days have passed. 
  • Please note that a minor packaging flaw(s) that doesn't affect the content is not considered a defect or damage for parcel insurance or refund claims.
  • All sealed products, cards, trading cards are FINAL SALE.

 

Puerto Rico Shipping Update

Due to ongoing concerns with shipping delays, service reliability, and packages arriving damaged, MyPops.ca has made the decision to temporarily discontinue shipping orders directly to Puerto Rico.

As a collectibles retailer, product condition is extremely important to us. Unfortunately, extended and inconsistent transit times, limited carrier reliability, and an increased risk of damage mean that we cannot consistently uphold the shipping and product-condition standards we expect for our customers.

Rather than continue offering a service where we cannot confidently provide the level of experience our customers deserve, we have decided to temporarily suspend direct shipments to Puerto Rico.

Third-Party Forwarders & Bulk/Wholesale Orders

Please note that MyPops.ca is not responsible for damage, loss, or other shipping-related issues that occur after an order has been delivered to a third-party freight forwarder, reshipping service, or forwarding address. Orders shipped through a third-party forwarder are not eligible for replacement or refund for damage occurring after delivery to the forwarder.

Additionally, purchases of 5 or more of the same item are considered bulk/wholesale purchases. Bulk/wholesale orders are not eligible for replacement or refund due to minor packaging or cosmetic damage incurred during shipping, unless otherwise agreed to in writing before purchase.

We apologize for any inconvenience and appreciate your understanding. We hope to resume direct shipping to Puerto Rico in the future when we can reliably uphold our service and product-condition standards.

     

    1. What delivery options do you offer?

    We currently have an array of shipping options to choose from; however, please note that processing times may range and that shipping times are dependent on the shipping option selected.

    Our processing time from initial order placement to packing is NOT included within the shipping time frame! 
    When you place an order, the time between initial order and packing will not be accounted for. Shipping refers to the courier delivery and will begin once the package has been dropped off by us!

    At MyPops, we guarantee that our shipments get to our customers safe and sound; we have a plethora of great reviews from buyers through our Facebook and eBay storefronts. We guarantee that you will be confident and secure when you buy from MyPops.ca!


    2. Where do you ship to?

    We currently ship to Canada, the United States, and select countries worldwide.


    3. Will I be charged for customs and/or import tax?

    Canadian orders will be shipped from our warehouse located in Canada, while our US orders will be shipped from our US warehouse. That said, you will not be charged any import tax when you receive your shipment.

     

    *If there are any questions that we have not answered, feel free to email us at info@mypops.ca and we will do our best to answer any all your questions/concerns.

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