FAQs / Feedback / Reviews

1. Where's my stuff?
Orders are shipped shortly after they are placed. Please check the tracking number attached for details.

2. What if I have pre-orders and in-stock items in the one order? 

In order to avoid delays in receiving your in-stock item(s), we strongly recommend that you place them on separate orders from pre-ordered items.

If you place one order containing both in-stock AND pre-ordered items together, we will not ship any part of your order until all of your items are available. Please keep in mind each set may have different release dates.

3. Shipping & Delivery Times

We currently have an array of shipping options to choose from; however, please note that processing times may range and that shipping times are dependent on the shipping option selected.

Our processing time from initial order placement to packing is NOT included within the shipping time frame! 
When you place an order, the time between initial order and packing will not be accounted for. Shipping refers to the courier delivery and will begin once the package has been dropped off by us!

At MyPops, we guarantee that our shipments get to our customers safe and sound; we have a plethora of great reviews from buyers through our Facebook and eBay storefronts. We guarantee that you will be confident and secure when you buy from MyPops.ca!

4. Returns / Exchange

Unfortunately, due to the nature of the collectibles and items and constant abuse within our return policy, we do not allow exchanges or returns. But don’t worry, please do send us an email and we will try to help. In the case it is deemed valid, the buyer will be responsible for the return shipping cost. Please note, all requests must be done within 7 days of receipt of the product(s).

5. Feedback and references

Please check out our Facebook feedback and Ebay feedback :) We are collectors as well, so we understand what a collector needs and want! But there are cases where there's special preferences, if there are, please let us know in email, comment or instruction during check out and we will try our best to accommodate. Again, please leave a :) feedback when and if you can :) Thank you! 

6. Mystery box / bags

 All mystery boxes / bags are final sale, there are no exchange or refunds. We get a lot of questions asking if they can get specific items from the mystery box / pack and the answer is no. We pack these prior to it being offered so we longer know what specific items are inside. 

 

7. About us

MyPops.ca is Canada’s leading collectible retailer, offering Canada’s largest selection of Funko Pop! figures, trading cards, and exclusive pop culture collectibles. With multiple brick-and-mortar locations serving Toronto, Markham, Hamilton, Mississauga, Bowmanville, and Pickering, MyPops delivers exceptional variety, expert service, and rare finds for collectors across Canada. Shop online or in-store for exclusive Funko Pops, blind boxes, mystery boxes, One Piece cards, Gundam GCG cards, Gunpla, Yu-Gi-Oh!, Riftbound, League of Legends, Pokémon cards, and limited edition Canada exclusives available only at MyPops.ca 

— 100% PROUDLY CANADIAN — 
 

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